Contact

Get in Touch

Whether you have a question about the platform, need technical support, or are interested in bulk access for your organisation — we're here to help.

How can we help?
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General Support

Questions about the platform, your subscription, account access, or technical issues? Our support team responds within 24 hours on business days.

support@instrunexus.com Email Support
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Corporate & Bulk Access

Need licences for your entire team or company? We offer tailored corporate pricing with team management, shared progress tracking, and dedicated account support.

enquiries@instrunexus.com Request Corporate Quote

Include: organisation name, number of users, and preferred plan. We'll respond within 24 hours.

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Billing & Refunds

Questions about invoices, subscription charges, or to request a refund. See our Refund Policy before reaching out.

support@instrunexus.com Email Billing
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Platform Information

Learn more about our features, topics, and plans on the main website.

Visit instrunexus.com
⏱️ Response Times
General supportWithin 24 hrs
Corporate enquiriesWithin 24 hrs
Billing / refund requestsWithin 3 business days
Business hours: Monday–Saturday, 9 AM – 6 PM IST

Send Us a Message

Fill in the form below and we'll get back to you as soon as possible. For fastest response, email us directly.

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Frequently Asked Questions

How many devices can I use?

Each account supports up to 2 active devices. You can reset your devices from account settings or by contacting support.

Can I share my account?

No. Accounts are individual. Sharing credentials is a violation of our Terms of Service and may result in account termination. Corporate teams should contact us for multi-user plans.

How do I cancel my subscription?

Email support@instrunexus.com at least 24 hours before your next billing date. You keep access until the end of the paid period.

Can I upgrade my plan?

Yes. Contact support and we'll help you upgrade. The price difference is applied from your next billing cycle.

Is my training progress saved?

Yes. Your progress is saved automatically as you use the platform and is accessible from any of your registered devices.

Do you offer a free trial?

We currently offer a Basic plan starting at ₹299/month with full reading access. Contact us about demo access for corporate evaluations.